Software troubleshooting

• In case there are problems with software graphic, errors in the CAD, or starting the point cloud registration service, please follow these suggestions.

Start the software as Administrator

• In some environments, if there are problems to start the point cloud Registration module, the issue can be resolved starting Fusion as Administrator.

• From the desktop right-click Fusion icon.

• Select Start as administrator.

Software licenses are not recognizes

• If Fusion software is started, but the software licenses are not correctly read, then could be a problem with the license service running in Windows.

  

• To confirm this is the problem, start the CLM application and you should see this error.

  

• Open Windows services typing services.msc in the Windows run box.

• Localizate the service FLEXnet License Server service.

  

• If the service status is empyt, meaning that it is not started, select the service and click Start.

• If the service status is Running, click to Stop the service Start it again.

Upgrade the graphic driver card

• Having the latest graphic card driver is important to run correctly the software.

• Depending on your graphic card vendor download and install the latest drivers:

  • AMD: Drivers and Support for Processors and Graphics

  • NVIDIA: Download The Official NVIDIA Drivers | NVIDIA

  • Intel: Download Intel Drivers and Software

Turn off the advanced graphic performance

• In case of problems with rendering could be useful to turn-off the advanced graphic performance in X-PAD Office Fusion.

• Start the software and click Options.

• Turn off the Advanced graphic performance option.

  

Configure the Windows graphic settings

• For optimal performance with Fusion, we suggest to set the application to work in High Performance mode.

• Start the software and click Options.

  

• Click Windows graphics settings. This opens the Windows graphic display options.

• Click Add desktop app and locate Fusion exe (default location is C:\Program Files\GeoMax\X-PAD Office Fusion). Select from the folder the file XPad Office Fusion and click Add.

  

• Fusion is now available in the list of software.

• Select it and change the GPU preference to High Performance.

  

Disable threaded optimization for NVidia cards

• In case of problems with CAD view, while running NVIDIA cards, can be useful to try to disable the threaded optimization from the NVIDIA Control Panel.

• Start the NVIDIA Control Panel.

• Open Manage 3D Settings.

  

• In the main panel select Program Settings and click Add to add Fusion as software to configure.

  

• If Fusion is not in the list click Browse and locate Fusion exe (default location is C:\Program Files\GeoMax\X-PAD Office Fusion). Select from the folder the file XPad Office Fusion and click Open.

  

• Now select Fusion as program to customize.

• In the settings list select Threaded optimization and turn it off.

  

Fix Windows setup

• Sometime a Windows update could generate some problems in the system, that may affect the possibility for Fusion software to start the registration server or properly read the license.

• To fix these problems open as Administrator the Windows command prompt.

• Start the command:

DISM.exe /Online /Cleanup-image /Restorehealth

• This command is used to repair Windows. Follow the indications.

• When done start the command to check the System file.

sfc /scannow