Software troubleshooting | Virtual Training Academy Help Portal

In case there are problems with software graphic, errors in the CAD, or starting the point cloud registration service, please follow these suggestions.

Start the software as Administrator

In some environments, if there are problems to start the point cloud Registration module, the issue can be resolved starting Fusion as Administrator.
From the desktop right-click Fusion icon.
Select Start as administrator.

If Fusion software is started, but the software licenses are not correctly read, then could be a problem with the license service running in Windows.
To confirm this is the problem, start the CLM application and you should see this error.
Open Windows services typing services.msc in the Windows run box.
Localizate the service FLEXnet License Server service.
If the service status is empyt, meaning that it is not started, select the service and click Start.
If the service status is Running, click to Stop the service Start it again.

Having the latest graphic card driver is important to run correctly the software.
Depending on your graphic card vendor download and install the latest drivers:
- AMD: Drivers and Support for Processors and Graphics
- NVIDIA: Download The Official NVIDIA Drivers | NVIDIA
- Intel: Download Intel Drivers and Software

In case of problems with rendering could be useful to turn-off the advanced graphic performance in X-PAD Office Fusion.
Start the software and click Options.
Turn off the Advanced graphic performance option.

For optimal performance with Fusion, we suggest to set the application to work in High Performance mode.
Start the software and click Options.
Click Windows graphics settings. This opens the Windows graphic display options.
Click Add desktop app and locate Fusion exe (default location is C:\Program Files\GeoMax\X-PAD Office Fusion). Select from the folder the file XPad Office Fusion and click Add.
Fusion is now available in the list of software.
Select it and change the GPU preference to High Performance.

In case of problems with CAD view, while running NVIDIA cards, can be useful to try to disable the threaded optimization from the NVIDIA Control Panel.
Start the NVIDIA Control Panel.
Open Manage 3D Settings.
In the main panel select Program Settings and click Add to add Fusion as software to configure.
If Fusion is not in the list click Browse and locate Fusion exe (default location is C:\Program Files\GeoMax\X-PAD Office Fusion). Select from the folder the file XPad Office Fusion and click Open.
Now select Fusion as program to customize.
In the settings list select Threaded optimization and turn it off.

Sometime a Windows update could generate some problems in the system, that may affect the possibility for Fusion software to start the registration server or properly read the license.
To fix these problems open as Administrator the Windows command prompt.
Start the command:

DISM.exe /Online /Cleanup-image /Restorehealth

Has been notes that in some setup on Windows 11, the Smart app control feature of the operative system may interfere with the software.
In case of problems when running on software (for example messages of missing DLL), open Windows Security Settings → App and browser control → Smart app control and disable it.

If there are problems to start the point cloud registration server, it could be because another service is running on same port that is required. The port is 9080.
To verify if this is the problem close Fusion.
Open Windows command prompt CMD and run the command

netstat -ano | find ":9080"

The reply shows if a service is using this port with the corresponding PID in the last column.
Open the Windows Task Manager and in Details page identify which is the application with the corresponding PID.
Close the service and run again Fusion.
If this solves the problem, in Windows Services you can prevent the service to start.